Frequently Asked Questions

How sturdy are your designs?

While our primary focus is on aesthetics, most of what we offer is reasonably sturdy. Each model can be picked up and handled freely without fear of breaking. However, it is still important to exercise care when handling, as many adjustable positioning connections may be accidentally shifted or misaligned.

Are your designs difficult to put together?

It depends. All Panzer Bricklabs kits are assigned a recommended skill level ranging from Level 1 to 5.

  • Level of 1 or 2 will generally be easy to build for beginners and intermediate level builders.
  • Level 3 kits are more suited for intermediate and advanced builders, who are able to build weaker and more complex sub-assemblies and can cleanly incorporate them in a larger assembly.
  • Level 4 kits will require the builder to possess fine-motor skills and patience to handle unrestrained positioning connections and unorthodox techniques, such as tire stretching and force-fitting.
  • Level 5 kits offer a challenge for all but the most experienced of builders.

What should I do if I have trouble putting the model together or don’t understand the instructions?

If you’re having any trouble assembling the kit or are confused with the instructions, we would love to help! Contact us at pbl.support@gmail.com and we will try our best to assist.

When will the next release be?

Our releases aren’t specifically scheduled but you can get a general idea of what our next release will be by looking at the development channels in our Discord (https://discord.gg/5sax5PH6) or by checking out our Instagram (https://www.instagram.com/panzer.bricklabs_1944/).

Do you offer instructions separately, whether digital or physical?

Unfortunately, we are not offering instruction sales of any form at the moment.

I’ve seen you sponsor MOCs on Beyond the Brick, can you sponsor my build?

Sponsorships are decided on a case-by-case basis. We typically sponsor large-scale builds featured at conventions or events. Contact us at panzer.bricklabs@gmail.com and describe to us your idea and what you need us to do to make it happen!

How long does it take for my order to ship?

Please refer to our Story Policy page.

What if some parts are missing or damaged from my custom kit?

All our parts are sorted by individuals and are susceptible to the possibility of error. We appreciate your understanding and are committed to resolving any issues promptly. Notify us of the missing parts by reaching out to our customer support team at pbl.support@gmail.com. Provide your order number, a detailed description of the missing parts, and any relevant information that can assist us in resolving the issue promptly.

Once the missing parts are confirmed, we will promptly dispatch the replacement parts to you. In some cases, an alternative resolution, such as a partial refund or a discount on your next purchase, may be offered based on the circumstances.

What if I need to cancel and/or return my order?

We understand that sometimes changes are inevitable. Whether you need to cancel an order or return a product, we are here to assist you. Please check out our Store Policy policy.

How do I reach out?

If you have any other questions or concerns, please feel free to contact us at panzer.bricklabs@gmail.com. We are here to assist you and ensure your shopping experience with Panzer Bricklabs is exceptional.

Store Policy

If you're looking for more information regarding our operations, be sure to check out our Store Policy page.